Refund policy

We offer a 30-day money-back guarantee on all purchases. If you're not satisfied, request a refund within 30 days of your order date using the "Return items" button in Your Account and we'll process it promptly.

This guarantee is intended for customers who have tried a recording and found it isn't right for them. We reserve the right to decline refunds where we reasonably believe the guarantee is being abused - for example, where a customer has purchased and refunded multiple titles across multiple orders, or where purchase patterns suggest an intention to access content without payment.

For EU customers: This policy meets and exceeds your statutory 14-day right of withdrawal.